9mad is committed to providing a safe, fair, and responsible gaming environment for all players across Pakistan. We believe that online gaming should be an enjoyable form of entertainment — and we have built an extensive suite of tools, policies, and support channels to ensure it stays that way. This page explains how 9mad protects players, enforces the 21+ age policy, and helps anyone who feels their gambling may be becoming a concern.
These are the six pillars that define how 9mad approaches player welfare — built into the platform from day one, not added as an afterthought.
Every new 9mad account undergoes CNIC-based or passport-based identity and age verification before a single deposit can be made. Players must be 21 years of age or older. Any account where the player is found to be under 21 is immediately suspended, winnings are voided, and deposits are returned following investigation.
Players can set daily, weekly, and monthly deposit limits and loss limits directly from their 9mad account settings. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit applies only after a mandatory 72-hour cooling period to protect players from impulsive decisions during high-emotion sessions.
Players who feel they need a break from gaming can request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During exclusion, the account is fully blocked — no deposits, no bets, no marketing communications. Permanent self-exclusion cannot be reversed under any circumstances.
Players can set session time reminders that trigger a pop-up notification after a chosen duration of continuous gameplay. These reminders are designed to break the flow of extended sessions and prompt players to take a moment to reflect on their gaming activity before continuing. Time reminders are available in 30-minute, 1-hour, and 2-hour intervals.
Reality check notifications periodically display the total time spent in your session, the net result of your session (net win or net loss), and your current balance. This gives you a clear picture of your gaming activity without having to actively seek the information. Reality checks can be set to appear every 15, 30, or 60 minutes.
9mad's support team is trained to identify and respond sensitively to players showing signs of problem gambling. If our team identifies concerning patterns — such as rapidly increasing bet sizes, frequent late-night sessions, or repeated requests to reverse self-exclusions — a welfare check is initiated and information about support resources is provided.
All of the following tools are available to every registered 9mad account holder. You can activate, modify, or review them at any time from your account settings or by contacting 9mad support via live chat.
| Tool | Options Available | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | ACTIVE |
| Loss Limit | Daily / Weekly / Monthly | Immediately | ACTIVE |
| Wager Limit | Per bet / Per session | Immediately | ACTIVE |
| Session Time Reminder | 30 min / 1 hr / 2 hr | INSTANT | ACTIVE |
| Reality Check | 15 / 30 / 60 min intervals | INSTANT | ACTIVE |
| Cool-Off Period | 24 hrs / 3 days / 7 days | INSTANT | ACTIVE |
| Self-Exclusion | 1 / 3 / 6 months, 1 yr, Permanent | INSTANT | ACTIVE |
| Marketing Opt-Out | All channels or per channel | Within 48 hrs | ACTIVE |
Limit Increases: Any request to increase a deposit, loss, or wager limit is subject to a mandatory 72-hour cooling period before the increase takes effect. Decreases apply immediately with no waiting period.
Understanding where gaming habits sit on the risk scale helps players make informed decisions about using 9mad's responsible gaming tools.
If you recognise yourself in the moderate, high, or very high risk categories, 9mad's self-exclusion and deposit limit tools are available to you right now. Our support team can assist you in activating them immediately via live chat.
Requesting a self-exclusion on 9mad is straightforward and takes effect immediately. You do not need to provide a reason. Your request will be processed without question and with complete confidentiality.
Access your account via the 9mad login page using your registered credentials. Ensure you are on the genuine 9mad.net domain.
Go to Account Settings and select the Responsible Gaming section. All player tools are grouped here for easy access.
Choose from the available exclusion periods: 1 month, 3 months, 6 months, 1 year, or permanent exclusion. For permanent exclusion, a confirmation step is required.
Confirm your selection. The exclusion takes effect immediately. You will receive a confirmation email and all marketing communications will stop within 24 hours.
If you have difficulty accessing your account settings, contact 9mad live support via chat. Our team will process a self-exclusion on your behalf immediately, in either Urdu or English.
Permanent Exclusion: A permanent self-exclusion on 9mad cannot be reversed. Requests to lift a permanent exclusion will not be entertained under any circumstances. Please consider carefully before selecting this option.
Answer the following questions honestly. If you find yourself saying "yes" to several of these, it may be time to use 9mad's responsible gaming tools or to speak with someone about your gaming habits.
Do you find yourself spending more money on gambling than you originally planned when you sat down to play?
Have you borrowed money, sold personal items, or used rent or utility money to fund your gambling activities?
Do you find it difficult to stop playing even when you have set a budget and reached it, or when you have been playing for a long time?
Do you feel irritable, anxious, or low in mood when you are not gambling, or when circumstances prevent you from gambling?
Have you concealed your gambling activities or the amount you have spent from family members, friends, or colleagues in Karachi, Lahore, Islamabad, or elsewhere?
Do you find that you need to gamble with larger and larger amounts of money in order to get the same feeling of excitement or satisfaction?
Have you ever missed work, family commitments, or important social occasions because you were gambling or thinking about gambling?
Do you regularly think about past gambling wins or losses, or spend significant time planning your next gambling session?
If you answered yes to two or more of these questions, we strongly encourage you to use 9mad's deposit limits or cool-off tools, or to contact our support team directly. You are not alone, and help is available.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. These are the common warning signs 9mad asks all players to be aware of.
Chasing losses — continuing to play in an attempt to win back money already lost in the same or a previous session.
Gambling with money intended for essential expenses such as rent, food, school fees, or utility bills.
Lying to family members or friends about how much time or money is being spent on gambling.
Feeling that gambling is the only way to relax, escape stress, or cope with difficult personal or professional situations.
Making repeated unsuccessful attempts to cut down, control, or stop gambling behaviour.
Experiencing restlessness, agitation, or anxiety when not gambling or when trying to reduce gambling activity.
Gambling for increasingly long sessions and with increasingly large amounts, needing the escalation to feel engaged.
Neglecting personal health, relationships, studies, or work responsibilities because of time spent gambling.
Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
Feeling strong urges or compulsions to gamble that are difficult to resist, even when you know you should stop.
Spending a significant portion of your daily thoughts planning future gambling sessions or thinking about past results.
Using credit cards, JazzCash, or EasyPaisa credit features to fund gambling deposits you cannot immediately afford.
9mad operates an absolute minimum age policy. No person under the age of 21 years may create a 9mad account, deposit funds, or participate in any form of gambling on the platform. This is a non-negotiable requirement and is actively enforced through mandatory KYC verification at account registration.
All new 9mad accounts must submit a valid government-issued identity document — either a Pakistani CNIC or a valid passport — before the account is approved for deposits or gameplay. Date of birth on the submitted document must confirm the player is 21 years of age or older.
If 9mad's KYC team identifies that a player may have provided false documentation to circumvent the age verification process, the account will be immediately suspended pending investigation. Any winnings accumulated by an underage player are forfeited in full, and all deposits made by the underage player are returned following the completion of the investigation.
Protecting Minors: 9mad strongly encourages parents and guardians to use parental control software to block access to gambling websites on shared devices. If you suspect a minor has accessed 9mad, please contact support immediately via live chat.
Every Pakistani player must submit a valid CNIC (front and back) during registration. The date of birth field on the CNIC is checked against the 21+ minimum age requirement before account approval.
Overseas Pakistani players or those without a CNIC can complete age verification using a valid passport. The personal information page must be clearly legible and unaltered.
Where automated document verification cannot confirm a player's identity or age with sufficient confidence, 9mad may request a live video verification step or additional supporting documentation.
Providing false identity documents to bypass 9mad's age verification is a serious breach of the Terms and Conditions. Accounts confirmed to belong to underage players are permanently closed with no possibility of reinstatement.
If you are concerned about your own gambling or the gambling of someone close to you, the following support channels are available. 9mad's team is trained to assist you with compassion and complete confidentiality.
Our live chat support is available 24 hours a day, seven days a week. Support agents are trained in responsible gaming and can assist in both Urdu and English. Chat is accessible via the on-site widget on any page of 9mad.net.
You can reach the 9mad responsible gaming team by emailing [email protected] with the subject line "Responsible Gaming Request". Email enquiries related to self-exclusion and account restrictions are prioritised.
All responsible gaming tools — deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion — are available directly within your 9mad account settings without needing to contact support.
9mad acknowledges the value of international responsible gaming organisations. As a licensed international gaming platform, 9mad aligns its responsible gaming framework with global best practices for player protection and harm minimisation.
We genuinely want 9mad to be a place where players across Pakistan — from Karachi to Faisalabad, Lahore to Islamabad — enjoy cricket betting, slots, and live games as entertainment. The moment gambling stops feeling like entertainment, please use the tools on this page or reach out to our team. No judgment. No questions you have to answer. Just support. Gaming is only worth it when it's fun.
9mad gives you every tool you need to keep your gaming healthy. Set your limits, use your reminders, and enjoy the platform responsibly. When you're ready to play, 9mad is ready for you.
9mad is an internationally licensed gaming platform. Players must be 21 years or older. Gambling is entertainment — please play responsibly.